Getting help

Got stuck or simply want to talk to us about something?

Here are your options in the preferred order.

Frequently Asked Questions

Where do I find the API token? Read the Authentication (Neptune API token) section of Installation and Setup.

How can I find the project name? Read the Setting the project name section of Installation and Setup.

How can I update my username? Open the Chat (blue icon at the bottom right) and talk to us or send an email to [email protected].

Typed in the wrong email address at registration, what now? Open the Chat (blue icon at the bottom right) and talk to us or send an email to [email protected].

What are the storage limits?

Please consult the Pricing page, where storage limits are listed.

What is the number of runs or notebooks limit?

There are no limits. You can have as many runs and notebooks as you wish.

Chat

You can always talk to us!

Click on the blue message icon in the bottom-right corner and send a message. A real person will talk to you ASAP (typically very ASAP).

Preferred topics:

  • “Can’t find it anywhere: can I do XYZ?”

  • bugs and feature ideas (that you don’t want to discuss too much)

  • feedback about the tool

  • questions about the product

GitHub

You can submit bug reports, feature requests, or contributions directly to our neptune-client repository.

Email

You can just shoot us an email at [email protected]

What's next?