Getting help

If you got stuck or simply want to talk to us about something here are your options (in the preferred order :))


Perhaps the answer to your question is already there!

YouTube channel

See how to get your problem solved in the Video Tutorials.

We have a lot of video tutorials on our Youtube channel.


You can always talk to us!

Click on the blue message icon in the bottom-right corner and send a message. A real person will talk to you ASAP (typically very ASAP).

Preferred topics:

  • “Can’t find it anywhere: can I do XYZ?”

  • bugs and feature ideas (that you don’t want to discuss too much)

  • feedback about the tool

  • questions about the product


You can submit bug reports, feature requests or PRs with improvements directly to our neptune-client repository.


You can just shoot us an email at [email protected]