Getting help

Got stuck or simply want to talk to us about something?

Here are your options in the preferred order.

Frequently Asked Questions

Where do I find the API token? Read the Authentication (Neptune API token) section of Installation and Setup.

How can I find the project name? Read the Setting the project name section of Installation and Setup.

How can I update my username? Open the Chat (blue icon at the bottom right) and talk to us or send an email to [email protected].

Typed in the wrong email address at registration, what now? Open the Chat (blue icon at the bottom right) and talk to us or send an email to [email protected].

Chat

You can always talk to us!

Click on the blue message icon in the bottom-right corner and send a message. A real person will talk to you ASAP (typically very ASAP).

Preferred topics:

  • “Can’t find it anywhere: can I do XYZ?”

  • bugs and feature ideas (that you don’t want to discuss too much)

  • feedback about the tool

  • questions about the product

GitHub

You can submit bug reports, feature requests, or contributions directly to our neptune-client repository.

Email

You can just shoot us an email at [email protected]

What's next?