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Getting help#

Got stuck or simply want to talk to us about something? Here are your options.

FAQ#

Using Neptune

How do I find my API token?

In the bottom-left corner of the Neptune app, open the user menu and select Get your API token.

You can copy your token from the dialog that opens. It's very long – make sure to copy and paste it in full!

How do I find my project name?

Your full project name has the form workspace-name/project-name.

For example, if your workspace name (shown in the top-left corner) is "ml-team" and your project is named "classification", your project string is: "ml-team/classification".

To copy the name, click the menu in the top-right corner and select Edit project details.

Can I change the location of the .neptune directory?

Yes. Normally Neptune creates the .neptune data directory in the CWD. You can:

What's the difference between runs and the model registry?

Check out our help page: Runs vs Model registry - When to use which

Can I generate and detect data drift with Neptune?

Not directly, as Neptune focuses on experiment tracking. You can, however, use external tools to simulate and detect drifted data, such as TorchDrift and Captum . Afterwards, you can log the result (image with drift distribution for a specific experiment) to Neptune.

Check out an example of logging production data drift with Evidently, or see Essential logging methods for general tips.

Can I deploy Neptune on my own infrastructure?

Yes! See Self-hosted Neptune.

Can I keep my sensitive data private while working with Neptune?

You can fully control what metadata is logged and sent to Neptune. You can also choose to only track the metadata and version of files instead of uploading their contents to Neptune.

Learn more: Privacy and security information

How do I suppress the console output when interacting with runs?

See Set the logging level.

Limits

What are the storage limits?

Included storage quotas are listed on the pricing page on the neptune.ai website. You can always add extra storage to your subscription.

Workspade admins can also set project specific limits, which may differ from the total limit of the workspace.

What's the maximum number of runs?

There are no limits. As long as there's storage space, you can have as many runs as you wish.

Learn more: Storage troubleshooting and tips

How many users can I invite to my workspace?

Only the free plan has a limit of 5 users in a single workspace. Paid plans have no user limits. For more, see the pricing page on the neptune.ai website.

Projects

How many projects can I have?

The number of active projects is determined by your subscription. Contact your workspace admin for information about the quota.

On the Free plan, you're limited to one active project. You can have several archived projects, however.

What is an archived project?

An archived project is hidden and in read-only mode, so you can't modify it or add metadata to it. All of the metadata contained within the project remains intact and can be accessed via the Neptune API.

If you unarchive the project, you can use it normally again. Learn more about Archiving projects →

Can I unarchive a project?

Yes, you can unarchive a previously archived project. However, if your quota is full, you need to upgrade your subscription or archive other projects first.

Accounts

I typed in the wrong email address at registration. What now?

Send an email to support@neptune.ai.

Can I change my username?

Send an email to support@neptune.ai.

Note: You can't change your username by deleting your account and using the same email to create a new account.

Can I change my workspace name?

Send an email to support@neptune.ai.

Errors, warnings, and other messages#

If you've encountered an error, here are some solutions and workarounds.

Chat#

You can always talk to us!

In the Neptune web app, click the blue message icon in the bottom-right corner and send a message.

A real person will talk to you ASAP (typically very ASAP).

Preferred topics:

  • "How can I do X?", "Where do I find Y?"
  • Bugs and issues
  • Quick feature ideas
  • Feedback about the tool
  • Questions about the product

GitHub#

You can submit API-related bug reports, feature requests, or contributions directly to our neptune-client repository.

Email#

You can just shoot us an email at support@neptune.ai.

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