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Getting help#

Got stuck or simply want to talk to us about something?

Here are your options, in the preferred order.

Frequently Asked Questions#

How do I find my API token?

In the top-right corner of the Neptune app, click your avatar and select Get your API token.

You can copy your token from the dialog that opens. It's very long – make sure to copy and paste it in full!

How do I find my project name?

Your full project name has the form workspace-name/project-name.

For example, if your workspace name (shown in the top-left corner) is "ml-team" and your project is named "classification", your project string is: "ml-team/classification".

To find and copy the name in Neptune, navigate to your projectSettingsProperties.

How can I update my username?

Send an email to support@neptune.ai.

I typed in the wrong email address at registration. What now?

Send an email to support@neptune.ai.

What are the storage limits?

Storage limits are listed on the pricing page on the neptune.ai website.

What is the limit of the number of runs or notebooks?

There are no limits. You can have as many runs and notebooks as you wish.

Can I deploy Neptune on my own infrastructure?

Yes! For details, see Deploying Neptune on your server.

Chat#

You can always talk to us!

In the Neptune web app, click the blue message icon in the bottom-right corner and send a message.

A real person will talk to you ASAP (typically very ASAP).

Preferred topics:

  • "How can I do X?", "Where do I find Y?"
  • Bugs and issues
  • Quick feature ideas
  • Feedback about the tool
  • Questions about the product

GitHub#

You can submit bug reports, feature requests, or contributions directly to our neptune-client repository.

Email#

You can just shoot us an email at support@neptune.ai.

MLOps Slack#

You can also join the MLOps Community Slack and search for the #neptune-ai channel there. This is where you can talk to other Neptune users and customers, our product people, or our DevRels. About what? Neptune, experiment tracking and model registry, the articles from our blog , MLOps live , or any other topic.