About workspace read-only mode#
Your workspace enters read-only mode in the following cases:
- If your workspace runs out of monitoring hours.
- If your workspace exceeds its storage quota.
- (Paid subscriptions) If Neptune has not been able to charge the monthly fee for the last 14 days.
In this mode, you have full access to all your metadata stored in Neptune. You can browse or analyze your metadata through the web application and fetch it programmatically with the read-only connection mode.
You can also delete old data, either through the web application or programmatically through the Neptune API. However, you won't be able to track new runs or upload new metadata to existing ones.
What happens if I'm in the middle of logging new data?#
If your workspace enters read-only mode while you are logging new metadata (for example, while training models), the client library will automatically enter offline mode. All metadata tracked after that will be stored locally and can later be uploaded with the Neptune Command Line Interface.
Re-enabling full access to your workspace#
Workspace ran out of monitoring hours#
If you run out of monitoring hours, a workspace admin can top up the workspace with additional monitoring hours in the Subscription section.
Alternatively, you can wait for when you receive your next monthly package of monitoring hours. The exact date depends on when you signed up for the Neptune.
Workspace exceeded its storage quota#
If the workspace goes over its storage quota, a workspace admin can increase the quota in the Subscription section. Alternatively, you can delete old data either through the web application or programmatically through the Neptune API.
Neptune was not able to charge the monthly fee#
If Neptune has not been able to charge the monthly fee, it can mean that there were not enough funds available when the card was charged, or that the card has expired.
In either case, head to the Subscription section to update your payment method and let us know through chat or by email.